Upstate Physicians Medical Weight Loss Services (“we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal and health-related information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (upstatemdweightloss.com) and services. This Policy complies with applicable federal laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), and New York State privacy regulations.

1. Information We Collect

  • Personal Information: Name, address, email, phone number, date of birth, and other identifying information.
  • Health Information (Protected Health Information or PHI): Information you provide through health screenings, telehealth consultations, intake forms, or communications with our medical providers. This may include current and past medical history, medications, and treatment plans.
  • Payment Information: When making a purchase, we may collect billing and payment details via our payment processor (e.g., Square), which follows PCI-DSS compliance standards.
  • Website Usage Data: IP address, device type, browser type, pages visited, and other technical data automatically collected via cookies and analytics tools.

2. How We Use Your Information

  • Providing medical weight loss services via telemedicine
  • Verifying eligibility and identity
  • Processing payments
  • Sending appointment reminders or educational content
  • Improving website functionality and user experience
  • Complying with legal and regulatory requirements

3. Sharing of Information

  • We do not sell your personal information. We only share your data with:
  • Licensed medical providers and staff involved in your care
  • HIPAA-compliant service providers (e.g., Aesthetic Record, Qualiphy, payment processors)
  • Pharmacies fulfilling your prescriptions
  • Government authorities, only when legally required (e.g., public health reporting, subpoenas)

4. Your Rights

  • Access your health records
  • Request corrections to your records
  • Request limits on how your data is used or shared
  • Request confidential communications
  • File a complaint with us or the U.S. Department of Health and Human Services if you believe your rights were violated
  • To exercise these rights, contact us at info@upstatemdweightloss.com or 716-389-0000.

5. Data Security

We use industry-standard encryption, secure servers, and HIPAA-compliant software to protect your data. Despite these safeguards, no system is completely secure. Please notify us immediately if you believe your information has been compromised.

6. Use of Cookies

We may use cookies or similar technologies to improve your browsing experience and for analytics purposes. You can control cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site indicates your acceptance of any changes.

9. Contact Us